Privacy Policy
OGH Building Pty Ltd ACN 664 030 479
OGH Building Pty Ltd ACN 664 030 479 (“we”, “us”, “our”) is a residential construction company based in Queensland, Australia. We are committed to protecting your privacy and handling your personal information responsibly, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This Privacy Policy explains how we collect, use, hold and disclose personal information, and how you can access or correct it, or make a complaint.
1. What This Policy Covers
This policy applies to personal information we collect through:
● our website: www.oxfordgreen.com.au;
● quote requests, enquiry forms and tender submissions;
● building and construction contracts, and pre-construction consultations;
● phone calls, emails and in-person meetings with clients, prospective clients, suppliers and subcontractors;
● job applications; and
● marketing activities, such as our newsletter or promotions.
2. What Personal Information We Collect
Depending on our dealings with you, we may collect:
● Identity and contact details — name, postal and site address, email address, phone number.
● Property and project information — site address, lot/plan details, plans, surveys, engineering reports and specifications relevant to your build.
● Financial information — payment details, billing information, and (where relevant to progress payments or finance) details you provide about your finance arrangements. We do not store full credit card numbers.
● Identity verification documents — where required for contracts, e.g. driver’s licence details.
● Communications — records of correspondence, meeting notes, and site visit records.
● Website usage data — IP address, browser type, pages visited and referring website, generally collected via cookies or analytics tools (see Section 8).
● Employment information — for job applicants, resumes, qualifications, licences (e.g. trade licences) and references.
● Subcontractor and supplier details — business contact details, licensing and insurance information.
We generally do not intentionally collect sensitive information (such as health information) unless it is volunteered by you and relevant to a project (for example, accessibility requirements for a build) and you consent to us holding it.
3. How We Collect Personal Information
We collect personal information:
● directly from you, when you contact us, request a quote, sign a building contract, or otherwise deal with us;
● through our website, via enquiry forms or cookies;
● from third parties where reasonably necessary, such as real estate agents, financiers, certifiers, architects, designers or subcontractors involved in your project (with your knowledge where practicable); and
● from publicly available sources, such as title searches or council records, where relevant to a project.
Where practicable, we collect personal information directly from you.
4. Why We Collect, Hold, Use and Disclose Personal Information
We collect and use personal information to:
● provide quotes, tenders and proposals;
● enter into and administer building contracts, including progress claims and variations;
● design, plan, obtain approvals for, and construct residential projects;
● communicate with you about your project, including scheduling and site access;
● process payments and manage accounts;
● comply with legal and regulatory obligations (e.g. under the Queensland Building and Construction Commission Act 1991 (Qld), work health and safety laws, and building codes);
● manage our relationship with subcontractors and suppliers;
● assess job applications;
● respond to enquiries and complaints; and
● with your consent, send you marketing communications, such as newsletters or promotions about our services.
We will only use personal information for the purpose it was collected, a related purpose you would reasonably expect, or as otherwise permitted or required by law.
5. Disclosure of Personal Information
We may disclose personal information to:
● subcontractors, tradespeople, architects, engineers, designers and consultants engaged on your project;
● building certifiers, local councils and regulatory bodies (e.g. the Queensland Building and Construction Commission) as required for approvals, licensing and compliance;
● suppliers, as needed to order materials or coordinate deliveries;
● financiers or your legal representatives, where you have authorised this;
● our professional advisers, such as accountants, lawyers and insurers;
● IT service providers who host our website, systems and data (see Section 7 on overseas disclosure); and
● government or regulatory authorities, where required or authorised by law.
We do not sell your personal information to third parties.
6. Direct Marketing
We may use your contact details to send you marketing communications about our services, such as newsletters, promotions or updates, where you have consented or where you would reasonably expect this given our relationship with you.
You may opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us using the details in Section 11. We will process your request promptly.
7. Disclosure of Personal Information Overseas
Confirm and edit this section based on your actual providers. For example, many businesses use cloud-based tools (email, accounting software, website hosting, CRM) that may store data on overseas servers.
We may disclose personal information to service providers located outside Australia, including for example the United States of America, where we use cloud-based software for [e.g. email hosting, accounting, website hosting, or customer management]. Where we disclose personal information overseas, we take reasonable steps to ensure the overseas recipient handles it consistently with the Australian Privacy Principles, including through contractual protections.
8. Cookies and Website Analytics
Our website may use cookies and similar technologies to:
● improve website functionality and user experience;
● understand how visitors use our website (e.g. via tools such as Google Analytics); and
● support any advertising or remarketing activities we run.
You can set your browser to refuse cookies, though this may affect the functionality of our website.
9. Data Security
We take reasonable steps to protect personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure.
These steps include secure storage of physical files, password-protected systems, restricted staff access, and secure disposal or de-identification of information no longer required.
No method of storage or transmission is completely secure, and while we take reasonable steps to protect your information, we cannot guarantee absolute security.
10. Access and Correction
You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading.
To make a request, contact us using the details in Section 11. We will respond within a reasonable period (generally within 30 days). We may need to verify your identity before providing access. In some circumstances permitted by law, we may decline a request for access or correction, and if so, we will explain why.
There is generally no charge to request access, though we may charge a reasonable fee to cover the cost of retrieving and providing extensive records.
11. How to Contact Us / Complaints
If you have questions about this Privacy Policy, or wish to make a complaint about how we have handled your personal information, please contact:
OGH Building Pty Ltd
Privacy Officer
Email: admin@oxfordgreen.com.au
Postal address: Level 2, 310 Edward Street, Queensland, Australia
We will investigate your complaint and respond within a reasonable time, generally within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
● Website: www.oaic.gov.au
● Phone: 1300 363 992
12. Retention of Personal Information
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting, contractual or reporting obligations (for example, records relating to residential building contracts and statutory warranties are typically retained for the relevant limitation periods under Queensland law). Where information is no longer required, we take reasonable steps to destroy or de-identify it.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with a revised “last updated” date.